Shipping policy

Introduction


At SootiDhaage, we are committed to delivering your orders promptly and securely, no matter where you are in the world. Our Shipping Policy outlines key information about our domestic shipping options, timelines, costs, and processes.

We strive to provide a seamless and transparent shipping experience, ensuring your handcrafted treasures arrive safely at your doorstep. Whether you’re located in India or overseas, this policy will guide you through our shipping procedures from the moment you place an order until it arrives.


Domestic Shipping (Within India)


Free Shipping

  • Free Shipping on Orders Over ₹999: We offer free shipping across India on all orders above ₹999. For orders below ₹999, a nominal shipping fee of ₹50 applies.
  • Heavy Items: For products with above-average weight, additional shipping charges may apply. These charges will always be clearly mentioned on the product page before checkout.

Delivery Timeline

  • Fast Processing: All products listed on our website are in stock and ready to ship. Orders are processed and dispatched from our warehouse within 24–48 hours after payment confirmation.
  • Estimated Delivery: Once dispatched, orders are typically delivered within 7–10 business days depending on your location. You will receive tracking details via email once your order is shipped.

No Hidden Costs

  • All-Inclusive Pricing: The price you see on our website is the final price you pay. There are no hidden costs, additional taxes, or unexpected fees.

Delivery Timeline


Domestic Delivery

  • Estimated Timeline: Orders within India are typically delivered within 7–10 business days after dispatch. Delivery times may vary depending on your location.
  • Peak Periods: During festivals, holidays, or sale periods, delivery timelines may be slightly longer due to increased order volumes.

Address Changes


Modifying Your Shipping Address

If your order has not yet been processed or dispatched, we can help update your shipping address.

  • How to Request an Address Change: Please contact our customer service team at sootidhage@gmail.com or reply to your order confirmation email.
  • Phone : +91 9686079944
  • Order Status: Address changes can only be made while the order is still being processed. Once an order has been dispatched, we cannot modify the shipping address.

Tracking Your Order


Real-Time Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and courier details.

  • Tracking Information: You can track your order by visiting the courier partner's website and entering the tracking number provided.
  • Updates and Notifications: You will receive updates including when the package is out for delivery and when it has been successfully delivered.

Tracking Issues

  • Delayed Tracking Information: Sometimes tracking updates may take 24–48 hours to appear in the courier system.
  • Missing Package: If your package appears lost or significantly delayed, please contact us and we will coordinate with the courier partner to resolve the issue.